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Some Assembly Required

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Amazon picks and article details)
After I had finally finished inserting the Horizontal Videotape Shelves
(parts AA, BB, CC, and WW) into the Lower Storage Compartment Area (a composite
of parts F, D, Y, and X), I stepped back and compared my finished product to the
artist rendition on the front of the assembly manual. Then I immediately went to
the telephone and called the Toll Free Assembly Hotline that was listed at the
bottom of each page. It was hard to dial because my fingers, all of them, were
swathed in Band Aids.
"Hello," I said. "I'm calling about your Faux Oak High Quality
Plywood Entertainment Center…"
"Ah yes," the help desk assistant sighed happily. "Our top
selling product."
"I can see why," I said, looking at it from across the room.
"As an Entertainment Center, it is nothing if not…entertaining."
"What sort of problems are you having, sir?"
"Actually, I just have a few questions," I said, nervously glancing
at the Entertainment Center as a soft breeze brew through the living room.
"Is the Entertainment Center, in its finished form, supposed to be able to
hold an 18-inch color television set in the middle cabinet, next to the VCR
rack?"
"It actually can hold a 26-inch set, sir," the assistant said
proudly.
"I see," I said.
"Why do you ask?"
"Because every time I put my beer on the middle cabinet, where the TV is
supposed to go, I've noticed the whole structure has a tendency to collapse in
on itself." My fingers really hurt. "Is that a design flaw that you
are familiar with?"
"No, sir," the assistant admitted. "Actually, we've never had
any complaints of that sort."
"I see," I said. "And, in each package that you ship from your
factory, exactly how many Entertainment Centers can be assembled from the parts
that are contained in the box?"
"Just one, sir," he said. "We do include a few extra screws.
Do you have extra screws?"
"Oh yes," I said. "I have extra screws." I looked at the
bag of extra screws that were laying on the floor as I chewed on my lower lip
thoughtfully. "I have extra screws, six or seven pieces of wood, three
brackets, a handle, and a pane of glass. I wonder if perhaps I've missed a step
or two in the instructions."
"There should only be enough wood product for one entertainment center,
sir," the assistant said uncertainly.
"I understand," I nodded.
"Could you please tell me the exact nature of the problem you're
having?" he pressed.
"Well," I sighed, "you know how, when you put together a piece
of furniture yourself, it can be…just a little wobbly? Like, instead of
standing still when you push on it, it shakes a little bit?"
"Yes…Does your piece do that?"
"No," I said.
"Well, that's good."
"My piece falls over," I said. "Sometimes all by itself."
"That's not good," the assistant admitted.
"No," I agreed. "It's going to make it very difficult for me
to watch TV."
"Have you tightened the screws?"
"Well, I can't tighten the screws, but they're all in as far as they can
go."
"What do you mean you can't tighten the screws?"
"I don't have a screwdriver," I explained.
"What did you use to get the screws in?" he asked.
"Hang on," I said, and I went to get my tool. I brought it back to
the phone and glanced at the spine.
"The Norton Anthology of English Literature," I read into the
phone.
"I see," the assistant noted.
"Volume One," I added, in case that would help.
"Right," the assistant said.
"I really should try and read this sometime," I mused, making a
mental note.
"Sir?" the assistant asked.
"Yes?"
"I would suggest that you purchase a screwdriver," he said.
"I understand," I said.
"I think you'll find it makes a difference," he told me.
"I certainly will give it a try," I said. "Thank you very
much."
"Thank you for choosing Homemaster Furnishings," he squeezed in
before I hung up the phone.
The sound of the receiver being placed on the hook was enough to send the
Faux Oak High Quality Plywood Entertainment Center tumbling to the ground.
I put my 18-inch color TV on top of the rubble and plugged it in.
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